Digital Transformation Specialist

Discipline: IT

Sector: Central Government

Location: London

Type: Permanent

Date posted: 19/05/2022

Start: ASAP

Duration: Permanent

Salary: Up to £98,000 per annum


We are delighted to be working with the NAO on the recruitment of a very high profile and highly influential government facing role. If you’re a senior technology and digital leader keen to move away from managing large teams into a consultative role where you can provide insights on business change and digital strategy to government, this could be a great role for you.

The National Audit Office (NAO) has established a small Digital team as a centre of excellence for their work on examining the digital transformation of government services. The aim is to create additional expertise, knowledge and skills within the NAO so that they can provide the nuanced insights that the new NAO strategy calls for, thereby increasing their impact on outcomes and value for money.

The main purpose of this role is to build their understanding and develop deep insight to drive improvements in public services and digital transformation projects through:

  • Understanding what government is aiming for, how they are trying to do it, and why previous approaches have run into difficulties
  • Providing specialist involvement to NAO studies and products with a significant digital component to drive improvement in their outputs
  • Expanding their internal and external influence by producing their own digital knowledge products to drive improvements in the delivery of digital transformation in government


The Digital Hub responsibilities will include:

  • Developing the advice, opinions and insights into digital transformation which will drive improvements in the NAO’s core work on providing assurance to Parliament and assessing value for money
  • Contribute to the team’s analysis of public services, organisations and technology to understand current weaknesses and problems and prepare impactful insights and recommendations for how they can be realistically addressed
  • Maintaining and enhancing knowledge of latest trends and emerging issues in the external environment which impact on their work or that they need to respond to
  • Developing study proposals and frameworks to ensure digital transformation aspects are properly addressed
  • Developing good stakeholder management and relationships to aid in problem diagnosis
  • Contribute to speaking at conferences and round tables to share insights on what we know about government and how well they are transforming and adapting to new technology
  • Develop an internal network of staff working on issues relating to digital transformation

The skills for this role are:

  • Formal training and extensive experience of the diverse aspects of technology and Digital business operations
  • Excellent understanding of large corporate or UK central government digital landscape and why digital transformation is challenging
  • Thorough knowledge in the Digital Hub’s areas of expertise in order to identify exact needs within individual government departments and organisations and across government as a whole.

These areas are:

  • ​​​​​​​Digital transformation – understanding strategically that digital transformation represents radical business transformation, fundamentally redesigning services and customer experience around the use of digital information and data. Authoritative and credible in evaluating departments’ digital transformations in respect of: vision and strategy; governance, business model and architecture; and change management and implementation
  • Cyber security – understanding the strategic context and links with wider information issues across government. Good awareness of current cyber threats and how they can be mitigated
  • Cloud – understanding what cloud is, the different service and deployment models, and the implications for cost, security, lock-in and existing legacy applications and data
  • Identity – strong understanding of the issues concerned with identity, online verification and matching. Understanding of the practicalities of implementing and running systems involving identity components
  • Data – understanding the fundamental components of an organisation’s data strategy and the data and legacy system issues that need to be addressed to drive sustainable impact in improving public services
  • Architecture – broad methodology knowledge supplemented with a wide range of practical experience covering enterprise, business and data architecture
  • Digital skills and capability – understanding the need for appropriate digital skills and capability at different levels within an organisation, and an understanding of current market conditions that make digital skills more difficult to source than more ‘traditional’ skills
  • Change implementation – understanding different approaches for implementing digital change, , the benefits, constraints and misuse of agile compared to other approaches; awareness of CDDO and GDS standards and tools; understanding the key issues that should be included in a review of agile programmes and projects
  • Strong understanding of the external environment in which we operate and ability to horizon scan in order to identify emerging themes and risks
  • A logical approach to problem solving and analysing
  • Proven ability to make sound, independent judgements and to act with authority when advising others ​​​​​​​
  • Excellent communication skills, strong proven ability to work collaboratively and comfortable engaging with all areas of the business and clients including senior management​​​​​​​
  • ​​​​​​​Highly credible and with the ability to build and maintain effective relationships both internally and externally

This is a hybrid role so the successful candidate will be required to go into the office 2 days a week minimum.

Register Interest

33 King Street, St. James’s,
London, SW1Y 6RJ

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