ServiceNow Developer

Discipline: Finance

Sector: Central Government

Location: London

Type: Permanent

Date posted: 10/06/2022

Start: ASAP

Duration: Permanent

Salary: £52,824 - £62,423 per annum


Allen Lane are delighted to be supporting the National Audit Office (NAO) in their search for a permanent ServiceNow Developer.

Independent of government, the NAO is the UK’s main public sector audit body. They are responsible for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities

The ServiceNow Developer will join a new team managing, maintaining and developing ServiceNow, at times alongside 3rd party ServiceNow consultants, to continuously improve the NAO’s ServiceNow solution.

At an early stage in the organisations ServiceNow journey, this is a great opportunity for an experienced developer to join the team and influence the delivery of ServiceNow within the organisation, contributing to the technical roadmap and ServiceNow strategy.

Your will be responsible for:

  • Undertake structured analysis of technical issues, translating this analysis into technical designs on the ServiceNow platform and associated applications
  • Where appropriate; plan and lead development on sets of related stories, understanding the whole system, taking responsibility for teaching to others
  • Develop, configure, or customise software solutions to meet the user needs, producing clean, efficient, secure, and well-tested architectural solutions
  • Continuously improvement solution to drive automation, efficiency, and self-service
  • Ensure that solution designs align with the goals of the organisation, following the digital roadmap and principles within the NAO Digital Plan
  • Network and communicate with senior stakeholders and product owners, proactively seeking out opportunities for digital transformation
  • Follow and improve best practice guidelines
  • Find ways to improve system robustness, resilience, stability, and integration
  • Performing and documenting routine system configuration tasks to maintain service, including Access Controls, Systems Maintenance plans and all other associated IT system administration
  • Knowledge share with team members, mentoring and coaching junior colleagues
  • Identify, test and champion the adoption of emerging technologies
  • Upgrade and patch the ServiceNow environment, to keep it up to date

Applicants should demonstrate the following key skills / experience in their application:

  • Able to communicate effectively across organisational, technical, and political boundaries.
  • Problem ownership – You know how to ensure that the right actions are taken to investigate, resolve and anticipate problems. You can coordinate the team to investigate problems and implement solutions and preventative measures.
  • Information security. You know how to maintain the security, confidentiality, and integrity of information systems through compliance with relevant legislation and regulations
  • You use modern standards approach throughout automation and testing.
  • Programming and build (software engineering). You know how to use agreed security standards and specifications to design, create, test and document new or amended software.
  • Prototyping. You can apply your technical knowledge and experience to create or design workable prototypes, both programs and physical outputs. You understand parameters, restrictions, and synergies.
  • You can translate user stories and propose design approaches or services to meet user needs and engage in meaningful interactions and relationships with users. You put users first. You can manage competing priorities.
  • Systems design. You can design system components which meet business needs. You are good at solving problems and understanding technical and business complexity.
  • Systems integration. You can integrate and test user interfaces, systems, and programme components.

Technologies – Experience using ServiceNow is essential. It is desirable that the applicant is familiar with MS Teams, Azure DevOps and Office 365.

Technical Qualifications / Knowledge

  • ServiceNow Certified Application Developer Certification
  • Understanding of ITIL processes
  • Configuration of ServiceNow’s ITSM service catalogue
  • Integrating ServiceNow with other third-party systems, such as Snow, via an API
  • Functional knowledge & experience of ITSM processes (Incident, Problem, Change, Knowledge, Requests, Assets / CIs, knowledge & SecOps (SIR, VR) preferred

Register Interest

Tom Rimmer

33 King Street, St. James’s,
London, SW1Y 6RJ

    Upload CV