SCS1 Head of Digital Corporate Services

Discipline: IT

Sector: Central Government

Location: Manchester or Blackpool

Type: Permanent

Date posted: 08/07/2022

Start: ASAP

Duration: Permanent

Salary: c. £95,000 per annum


The DWP Digital are seeking the addition of an outstanding leader as Head of Digital Corporate Services on a permanent basis.

Digital Corporate Services leads on several key projects, one of which is a cross government initiative to streamline our systems offer for finance and people services. This project aims to create a fit for purpose bespoke system that, for the first time, will span multiple government departments, creating a cost effective and efficient service that provides best value for money.

Located from DWP Digital’s Manchester or Blackpool offices, The Head of Digital Corporate Services is accountable for the delivery of the critical corporate digital services that underpin DWP’s activities. These accountabilities are in three key areas:

  • The Service owner for all DWP’s corporate digital products and services – including SOP, eCase, Jaeger, Book and Trace and Digital Group’s capability assessment tool.
  • The delivery of a new corporate service as part of a structured portfolio of activity.
  • The delivery of the digital services flowing from Corporate Change Programmes – including a significant programme to replace DWP’s ageing Enterprise Resourcing Planning service and Business Process Operator, and the delivery of a new SaaS-cloud workforce planning solution.

This is an exciting, visible and challenging role that requires the postholder to operate at a strategic level to balance the delivery of the services we have now with really owning, leading and driving the solutions of the future.

This is particularly critical for DWP presently as we are seeking to replace our current Enterprise Resourcing Planning service and Business Process Operator. We are also embarking on an ambitious transformation of our corporate digital service more broadly. The postholder will own and lead this agenda by collaborating with our DWP Corporate colleagues to drive a Product Management approach across the portfolio and develop outcome-focused roadmaps so that we can focus attention on the highest priority problems.

The postholder will also be part of the COO Senior Leadership Team and will be expected to take ownership of risks, understand the work across the different teams to contribute to strategic direction and efficient delivery, and help provide leadership across the whole of the broader team.

Responsibilities include:

  • Service management enterprise reporting platform of an existing solution on behalf of DWP; for example, dealing with live service issues and enhancements to the ageing current solution
  • Accountability for delivering digital services and products to support Commercial, Finance and People & Capability business as usual operations as well as other corporate centre solutions
  • Providing the digital leadership, capability and resources to enable the procurement, design, testing and implementation of SaaS-cloud ERP to replace the current solution and the underpinning business process operator as part of a wider Government delivery cluster
  • Providing the digital capability and resources to enable the procurement, design, testing and implementation of SaaS-cloud workforce management solution to provide DWP with a corporate solution that enables demand and supply forecasting/planning in a single place for the first time
  • Leading a blended, multi-disciplinary team made of permanent staff, contingent labour and services, drawn from across industry, using a mix of agile and waterfall delivery methods.

In order to be effective in post, applicants must demonstrate the following skills and experience which should be evidenced in your application:

  • Experience of building relationships at a senior level to fully understand the business requirements, and engaging and educating senior stakeholders as to the “art of the possible”
  • Extensive experience in enterprise-wide solutions – especially ERP – and awareness of SaaS-cloud services
  • Experience of delivering digital solutions across in large complex organisations
  • Extensive agile project delivery experience, including waterfall
  • Experience of drafting influential written communications across all layers of the organisation, supported by demonstrable verbal engagement skills
  • Proven track record of building inclusive, diverse and capable teams within a culture that fosters psychological safety.
  • Proven track record of managing large budgets
  • Experience of line managing technical teams

Desirable experience includes: Understanding of Civil Service vision and purpose; and Understanding of Government Digital Strategy.

Throughout the application process we will be considering the following Behaviours:

  • Seeing the Bigger Picture
  • Making Effective Decisions
  • Communicating and Influencing
  • Delivering at Pace
  • Leadership

Please view the candidate pack for further details on the role and additional information on DWP Digital.

DWP Digital are open to applicants from all backgrounds and sectors. Prior Civil Service experience is not a pre-requisite, however, applicants must demonstrate the ability to operate a scale in a complex environment. DWP Digital are an equal opportunity employer and value diversity in our organisation.

Applicants will be required to provide an up to date CV and supporting statement (up to 1,250 words) detailing how you meet the role’s requirements. You will also provide a completed diversity form.

The closing date for applications is Sunday 31st July at 23:55.

To apply, please email

The successful candidate will be required to obtain security clearance (SC) level clearance before taking up post. This role can be based in the following DWP Hub locations:  Manchester or Blackpool. This role is suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home.

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33 King Street, St. James’s,
London, SW1Y 6RJ

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