Project Support Officer

Discipline: IT

Sector: Central Government

Location: Bristol

Type: Fixed Term Contract

Date posted: 29/07/2022

Start: ASAP

Duration: 3 year FTC

Salary: £37,300 - £40,248 per annum


The role is within the Cabinet Office CDIO directorate which provides, maintains and supports the IT services (hosted and public cloud IT infrastructure, telephony, network security, internet connectivity, local area networks, WiFi, end-user devices, cloud capability and full software portfolio) relied upon by the entire Cabinet Office. Our user base of over ten thousand includes the Cabinet Office, Crown Commercial Services, Government Property Agency and a number of Ministers.

The CDIO is conducting a broad technology transformation programme valued at over £50 million to build a new secure, modern and flexible OFFICIAL IT platform for over 10,000 personnel and, within that, a data migration project

As a Project Support Officer for the programme, you will work closely with and support the Programme Director, Programme Delivery Manager and a range of other stakeholder roles including a complex supply chain, commercial and financial colleagues in other Cabinet Office functions. You will report to the CDIO Head of PMO.

The role of the Project Support Officer covers a diverse range of activities to support the delivery of the project’s objectives. The Project Support Officer enables the smooth running of the project by supporting the Programme Director and Programme Delivery Manager through the operation of project management processes, and the coordination of business management actions and activities on their behalf.

Role responsibilities include:

  • Planning and scheduling – Ensure systems are in place to enable effective planning and scheduling. Partner with Programme Director, Programme Delivery Manager and with stakeholders to enable the delivery of an integrated programme plan, focusing on mission alignment, business planning, communication strategy and the dependency review.
  • Monitoring and reporting – Manage project controls for the project in line with CDIO PMO processes and procedures, reporting to the Programme Delivery Manager about the project status. Focusing on functional reports on a weekly, monthly and quarterly reviews basis and providing insights and information, as required.
  • Stakeholder Management and Engagement – Manage and engage with a wide range of internal and external stakeholders. Work with stakeholders  on commissions, contract management, and financial accountability ensuring Service Level Agreements are implemented and met consistently.
  • Support the CDIO Business Management Team and Finance function with the express intent of ensuring programme budgets are accurately forecasted, adhering to budgetary restraints and recording actual costs against them.
  • Provide support and guidance on business cases, ensuring appropriate governance is in place across the programme, including internal and external reviews.
  • Risks & Issues – Partner with Risk Management leads in CDIO to ensure robust processes and standards for managing risks and issues.
  • Ensure organisational tasks are carried out efficiently. Manage compliance of the project with Departmental Security, Health & Safety, Equality & Diversity, Business Continuity and Business Planning.

In your application you should provide examples of your experience in meeting the appointment criteria listed below. These will be the key criteria for selection.

It’s essential that you have:

  • Working knowledge and practical experience of planning, including the production of broad plans incorporating risk and quality to provide a consolidated overview of a project.
  • Detailed knowledge and experience of scheduling with the ability to develop, produce and maintain schedules for activities that take account of dependencies, resource requirements and constraints in order to enable the efficient realisation of benefits.
  • Proven risk & issue management ability to systematically identify and monitor risks & issues and maintain risk registers.
  • Experience in understanding the governance, frameworks and methodologies to clearly define roles, responsibilities and accountabilities and support approval routes appropriate to each stage of the project, to monitor project progress and compliance, enabling a consistent and efficient approach to delivery at all stages of the project lifecycle.
  • Significant experience of stakeholder engagement and the ability to systematically identify, analyse and communicate with stakeholders, using appropriate channels, to ensure all those impacted by the change are engaged, taking account of their levels of influence and particular interests.
  • Detailed knowledge of assurance and the ability to plan and manage reviews at appropriate points during all stages of the project life cycle to provide evaluations of progress against time, cost, quality, compliance and ongoing viability.
  • Experience of change control and the ability to understand protocols to manage and document all requests that alter the scope of a project, including the capture and evaluation of any requests.
  • Experience of analysing management information; identifying patterns or themes and extracting the key data to provide valuable intelligence and insights for senior management.
  • Demonstrable experience of making effective decisions using data and or insights as supporting evidence.

It is desirable that you have:

  • Experience of supporting complex projects in a fast paced, multi-disciplinary agile and/or digital environment.
  • Demonstrable knowledge of the public sector and government processes.
  • A recognised project or programme management qualification (e.g. APM, Prince2, MSP etc.)

In the Civil Service, we use our Success Profiles Framework to outline expected behaviours and we will use these as part of our wider assessment during the interview process.

We would expect you to reflect the Civil Service Behaviours as listed below:

  • changing and improving
  • leadership
  • communicating and influencing
  • working together
  • delivering at pace
  • developing self and others

Applicants will be required to provide an up-to-date CV and supporting statement (up to 1,250 words) detailing how you meet the requirements and behaviours listed above. You will also provide a completed diversity form.

To apply, please email

You can find the job description and diversity monitoring form here: job description and diversity monitoring form

The Cabinet Office are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.


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Tom Rimmer

33 King Street, St. James’s,
London, SW1Y 6RJ

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