FM Contracts Manager

Discipline: Procurement

Sector: Art/Associations

Location: London

Type: Permanent

Date posted: 24/01/2020

Start: ASAP

Duration: Permanent

Salary: £40,000 - £50,000 per annum


Reporting to the Director of Facilities, the Facilities Contracts Manager will have day-to-day responsibility for management and performance of key facilities contracts, including Cleaning, Security and M&E maintenance contracts on behalf of English National Opera within its Estate.

Key Accountabilities

  • Management of key facilities contracts, ensure implementation of the agreed contracts.
  • Assure service delivery, quality, performance and value is achieved through all Contracts
  • Be familiar and conversant with all matters relating to facilities management within ENO and associated third party goods and services provision
  • Establish, maintain and attend a programme of operational and Commercial meetings for all key facilities Contracts
  • Be the first point of contact for all internal stakeholders. Supporting the Commercial team with their varying requirements.
  • Drive innovation from within the contracts to deliver maximum efficiency while maintaining quality – VFM.
  • Budget management for the contracts, including all payments and invoice management
  • Implement the companies Health and Safety policy in all functions of the Facilities Department.
  • Where relevant manage and review Risk, COSHH, Manual Handling and PPE Assessments.


  • Establish and maintain consistent reporting packs and framework for all key Facilities Contracts
  • Provide regular report for monthly departmental reports.
  • Provide regular auditing of service delivery


Person Specification

Qualifications / Experience

  • Knowledge and experience of facilities services in Medium size organisation
  • Degree qualified
  • Relevant certification desirable, CIPS, RICS
  • Demonstrable experience of managing facilities contracts Be including, KPI’s / SLA’s
  • To undertake as required, training as identified and to ensure compliance
  • Minimum 5 years’ experience in similar role

 Key skills:           

  • IT literate and able to use MS Outlook, Word and Excel
  • Commercial acumen
  • Negotiation skills
  • Ability to prioritise workload.
  • Strong written and oral communication
  • Customer facing – regular interaction with visiting public

Register Interest

33 King Street, St. James’s,
London, SW1Y 6RJ

Upload CV