Engineering Technical Support Officers

Discipline: IT

Sector: Central Government

Location: Nationwide

Type: Permanent

Date posted: 24/03/2020

Start: ASAP

Duration: Permanent

Salary: £27,664 per annum


The National Crime Agency (NCA) leads the UK’s fight to cut serious and organised crime. Digital, data and technology (DDAT) is at the heart of everything done within the NCA, from operations to the back-office, and the NCA need to be agile and innovative in how they respond to threats while exploiting the opportunities this presents. This has attributed to the growth of the organisation, leading to a number of exciting opportunities in the organisation including the Engineering Technical Support Officer roles within the Target Intercept Engineering arm of the Service Strategy & Development Department.

The Service Strategy & Development Department are responsible for the overall co-ordination of the NCA’s investment strategy and roadmap for capability development and skills growth, along with the deployment of high end capabilities in support of live operations, providing the NCA with capabilities for 21st century law enforcement.

As a consequence, the Engineering Technical Support Officers will play a part in specifying, designing, developing, delivering and supporting new technical capabilities across all areas of the NCA. Additional responsibilities include;

  • Supporting the development, maintenance and enhancement of technical capabilities.
  • Participating in building new services on multiple platforms, maintaining core functionality and providing technical guidance for colleagues across the Unit.
  • Installing, upgrading and supporting technical hardware, operating systems, software and peripherals.
  • Providing support of incidents, problems and configuration and change processes which affect the infrastructure.
  • Conduct application support – to include investigation and analysis of application issues, replicate issues on test systems and investigate databases and/or code to identify faults and produce/test proposed solutions.
  • Providing technical advice and guidance to colleagues on software tools and applications.
  • Working on on-premise and cloud infrastructure (AWS) to support and improve the systems that help tackle cybercrime.
  • Reviewing and implement system monitoring, identifying issues and making proactive decisions around system health.

In this role, you will gain understanding of cybercrime learning from external threats using NCCU knowledge to harden own systems and will operate in a DevOps way seeking to automate where possible.

To succeed, you’ll need to demonstrate technical experience with Cisco network infrastructure, Microsoft MSCP 2nd and 3rd line support, Linux administration, and networking or virtualisation technologies.In addition, it would be highly desirable to show a good understanding of ITIL v3/4, ICND1 or CCNA and AWS.

Location: London or Leicester (With travel across UK)

Please note that to be considered, you will have to undergo SC Enhanced clearance with the ability to obtain a DV Clearance within the first 6 months in post, and also undertake and pass a substance misuse test as part of the pre-employment checks. SC Clearance checks also dictate that you must have been a UK resident for three out of the last five years.

For more information on the role please visit or contact Joe Tyrrell at Allen Lane on 020 3031 9632. To register your interest, please email your CV and Supporting Statement (No more than 2 sides in length demonstrating why you are relevant) to by 23:59 on 20/04/2020.

Register Interest

33 King Street, St. James’s,
London, SW1Y 6RJ

Upload CV