IT Operations Senior Manager

Discipline: IT

Sector: Central Government

Location: Nationwide

Type: Permanent

Date posted: 24/03/2020

Start: ASAP

Duration: Permanent

Salary: £54,380 per annum*


The National Crime Agency (NCA) leads the UK’s fight to cut serious and organised crime. Digital, data and technology (DDAT) is at the heart of everything done within the NCA, from operations to the back-office, and the NCA need to be agile and innovative in how they respond to threats while exploiting the opportunities this presents. This has attributed to the growth of the organisation, leading to a number of exciting opportunities in the organisation including the IT Operations Senior Manager within the Enterprise Service function.

Enterprise Service manages the day to day operation of the NCA IT estate, ensuring the ongoing delivery of suitably assured and operational IT services to users, responding to incidents and escalations as they arise.This is enabled through the leadership of the transition of newand changed services in and out of to the live environment andthe supervision and management of the IT supply chain toensure services are delivered in accordance with Service Levelsaligned to user expectations.

As a consequence, the IT Operations Senior Manager will support a complex andvaried IT estate that is evolving through the delivery of the NCAtransformation Programme and your key responsibilities will include:

  • Leading a geographically dispersed team over the functions of IT Operations, Application Management, and Supplier Engagementacross a number of grades and skills
  • Ensuring your teams function as a single combined and focused business unit to support the NCA’s business objectives
  • Directing the activity of the Supplier Engagement function to work within the supply chain and with their representatives to ensure high performance relationships and to build or enhance capability, efficiency and quality
  • Ensuring the consistency and quality of application services.

To succeed, you must be an ITIL expert (at least foundation level) with demonstrable experience in ITIL Service Management; hold a degree in an Information Technology discipline, or relevant equivalent experience; and be a member of a recognised professional body (i.e. British Computer Society; Institute of Engineering and Technology). In addition, you must have strong drive, engagement and influencing skills to enable you to support a changing and growing function proactively, a track record in driving change and project management (PRINCE2 practitioner or equivalent practical experience) within a large, complex organisation, and a can-do attitude to support the NCA’s ambitious goals.

Location: London, Bristol or Leicester

Please note that to be considered, you will have to undergo SC Enhanced clearance, and also undertake and pass a substance misuse test as part of the pre-employment checks. SC Clearance checks also dictate that you must have been a UK resident for three out of the last five years.

For more information on the role please visit or contact Joe Tyrrell at Allen Lane on 020 3031 9632. To register your interest, please email your CV and Supporting Statement (No more than 2 sides in length demonstrating why you are relevant) to by 23:59 on 20/04/2020.

Register Interest

33 King Street, St. James’s,
London, SW1Y 6RJ

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