Service Delivery Specialist

My central government client is looking for a Service Delivery Specialist to join their collaborative team. Working closely with the Head of Service Management to analyse and improve IT performance across business functions and processes.

You will need to be an excellent communicator, be comfortable engaging and challenging stakeholders and ideally have previous public sector experience.

Based in London, Victoria you will be working remotely for the rest of year and into early 2021.

Other required experience includes:

• Extensive knowledge and experience of CSI, release and deployment methodologies and their application in an IT Service Management environment
• Experience of service management best practice, developments and the supporting technology?
• Good level of IT technical competence
• Commercially astute and poses strong analytical skills, and able to make sense of complex and logical problems quickly.
• A solid understanding of change management
• Able to manage own time and keep tasks on track
• Clear and confident communicator with good influencing skills
• Excellent attention to detail
• Proactive; ability to balance analysis’ with doing’
• Excellent understanding of IT Service Management (ITILv3/v4 Foundation Certified)
• Previous project management in a BAU and Devops environment