Residential Services Systems Analyst

Discipline: IT

Sector: Charity

Location: Watford

Type: Permanent

Date posted: 30/09/2021

Start: ASAP

Duration: Permanent

Salary: £30,000 - £31,700 per annum


Allen Lane are delighted to be working with Action for Children on the recruitment of a number of exciting roles that will directly manage them through an exciting 3 year digital transformation programme.

This is a wonderful opportunity to become part of a leading UK Charity that help hundreds of thousands of children every year across over four hundred services. Their successful reach and impact is reliant on the sound infrastructure that supports their frontline services, including technology and digital.  This is a fantastic opportunity to join at this exciting time as Residential Services Systems Analyst.

The role:

Provide the first point of contact for colleagues across Children’s Services to ensure that Children’s Information Systems are fit for purpose and to deliver a responsive, high quality service, in accordance with the agreed service level targets (i.e. technical, quality and process targets).

Proactively review existing and critically evaluating new processes in order to drive improvement in the provision of services and data. To aid with the design, testing and delivery of new system functionality.

Complete regular data cleansing and housekeeping activities to ensure that the information produced from Children’s Information Systems is accurate and continuously maintained in line with operational, audit and legislative requirements.

Produce training materials through collaboration with the IT Systems Training Team as required in line with user feedback and system improvement initiatives.

What they need from you:

Proven experience of using O365 applications, including Word, Sharepoint, OneDrive, Excel to Advanced level, PowerPoint and Outlook

Previous experience of systems administration in a social care systems context.

Proven experience of proactively analysing reporting requirements and producing deliverables (dashboards/reports)

Experience of the full development lifecycle, including customer/user experience and implementation with a diverse range of stakeholders to time, cost and quality requirements.

Ability to plan, prepare and execute software tests of application components for unit and system testing and delivering systems training.

This role will be predominantly working from home with only occasional travel required to Watford. Candidates nationwide will be considered as long as they are willing to travel to Watford if required.

Employee benefits include:

  • 29 days annual leave per year plus bank holidays
  • Childcare vouchers
  • Cycle scheme
  • Discount portal – discount off high street brands, concierge, travel agency
  • Wellbeing support

Register Interest

33 King Street, St. James’s,
London, SW1Y 6RJ

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