Service Designer

Discipline: IT

Sector: Central Government

Location: Bristol or Manchester

Type: Permanent

Date posted: 21/03/2022

Start: ASAP

Duration: Permanent

Salary: £49,700 - £56,524 per annum


Are you ready to join a Government department undergoing an exciting and significant Digital Transformation? Cabinet Office are seeking the appointment of 3 permanent Senior Service Designer to help support the ambition to make UK Government digital services the best in the world.

These roles sit within the Change and Deliver team in the CDIO. We are responsible for leading and supporting the delivery of excellent digital services and digital transformation changes with business units across the Cabinet Office.

One of the service designer roles will be with the GovWifi team. GovWifi allows public sector workers and visitors to connect to wifi networks across the government estate, simply, quickly and securely. You will be a key member of the multidisciplinary service team made up of product delivery, user research and technical development.

The other two service designer roles will be with the Digital Services team. We work with business units across the Cabinet Office to deliver digital services. This is an exciting opportunity to work on a wide variety of projects from high profile public-facing sites to internal digital transformation projects.


As a service designer you will work as part of a multidisciplinary agile team with other digital and policy experts to deliver one or more complex digital services. You will design the end-to-end journey of a service which helps a user to complete their goal and the government to deliver a policy intent. Putting users’ needs at the heart of your work, you will make people’s interactions with the government as simple and quick as possible.

In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government. You will be a confident and competent designer who is able to develop designs based on evidence of user needs and organisational outcomes.

You will:

  • work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs
  • use research and analytics to understand user needs, translate them into whole services (including non-digital parts), identify service failures and test different designs
  • design collaboratively and in the open, engaging users, stakeholders and agile teams with the design process and adapting it if necessary
  • champion accessibility and inclusion, consider the impact of new technologies and ensure that designs meet legal requirements
  • work with the team to ensure that services meet the digital service standard, participating in services assessments as necessary and providing service design evidence to support the relevant points from the service standard
  • collaborate with designers in other teams and departments, reviewing each other’s work and developing shared patterns
  • create quality service design deliverables, including experience maps and service blueprints
  • lead and coordinate design work in your teams, supporting other designers where necessary (senior role)

We’re interested in people who have:

  • Experience of working in multidisciplinary agile teams with user researchers, business analysts, content and interaction designers.
  • Experience in designing end-to-end services in complex environments which meet user needs and business objectives.
  • Experience in making effective design decisions with user research and data.
  • Experience of working with senior stakeholders and ability to negotiate important design decisions.
  • Experience of engaging with people in a variety of ways (eg, workshops or co-design activities).
  • Knowledge or experience of blue-printing, prototyping (including prototyping in code) and storyboarding.
  • An understanding of the importance of inclusive, equitable, accessible and sustainable public services.
  • Experience of producing service designs that meet the digital service standard.
  • Experience of guiding, supporting and mentoring others (senior role).

It’s desirable that you have:

  • Using the GDS Style Guide and GDS Design System.
  • Experience of participating in service assessments.
  • Experience of identifying and implementing solutions for assisted digital.

We’ll assess you against these behaviours during the selection process:

  • communicating and influencing
  • making effective decisions
  • working together
  • delivering at pace
  • changing and improving
  • managing a quality service

We’ll assess you against these technical skills during the selection process:

  • Agile working
  • Stakeholder relationship management
  • Service design tools and methodologies

This is a rolling campaign. Sifting of CV’s and interviews will be held weekly. Please submit your CV immediately.

Applicants will be required to provide an up to date CV and supporting statement (up to 1,250 words) detailing how you meet the requirements and behaviours listed above. You will also provide a completed diversity form.

View the full job description here.

To apply, please email

Cabinet Office are an equal opportunity employer and value diversity in our organisation. You can find out more about our commitment to diversity and inclusion and read our equal opportunities statement on our Diversity and Inclusion page. CDIO is based in Bristol, London and Manchester, and you will be working with colleagues across all three sites. CDIO supports flexible working, including a balance between office and home-based working.

Security Clearance

Please note that this role requires SC clearance, which would normally require 5 years’ UK residency in the past 5 years. This is not an absolute requirement but supplementary checks may be required where individuals have not lived in the UK for the required period. This may mean that your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

Register Interest

33 King Street, St. James’s,
London, SW1Y 6RJ

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