Interaction Designer

Discipline: IT

Sector: Central Government

Location: Bristol or Manchester

Type: Permanent

Date posted: 20/12/2021

Start: ASAP

Duration: Permanent

Salary: £37,300 – £40,248 per annum


Are you ready to join a Government department undergoing an exciting and significant Digital Transformation? Cabinet Office are seeking the appointment of a permanent Interaction designer to help support the ambition to make UK Government digital services the best in the world.

This role sits within the Change and Deliver team in the CDIO. They are responsible for leading and supporting the delivery of excellent digital services and digital transformation changes with business units across the Cabinet Office. This is an exciting opportunity to work on a wide variety of projects from high profile public-facing sites to internal digital transformation projects.

Job description

As an interaction designer you will work as part of a multidisciplinary agile team with other digital and policy experts to deliver one or more digital services. You will work out the best way to allow users to interact with services, in terms of both overall flow and at the level of individual design elements. You will be a confident and competent designer who is able to develop designs based on evidence of user needs and organisational outcomes.

You will:

  • work as part of multidisciplinary agile teams, delivering new services that meet user needs and Cabinet Office policy objectives
  • analyse and interpret user needs and business objectives in highly complex service areas
  • lead on design concepts that help reimagine how services can be delivered end-to-end and identify potential areas of improvement
  • work with user researchers, business analysts and developers to turn concepts into user-centred services
  • support design workshops and design sprints with the team, senior stakeholders and users
  • create and rapidly iterate low and high-fidelity prototypes to test and communicate ideas with users
  • develop and maintain design standards and a pattern library, ensuring patterns and components are consistent, accessible, and easy to use across our digital products and services
  • work with the wider project team to ensure that services meet the digital service standard, participating in services assessments as necessary to provide interaction design evidence to support the relevant points
  • collaborate with designers across government to identify and design scalable, cross-government design patterns and standards

Essential skills and experience:

  • A strong grounding and experience in user-centred design, from concept to final delivery.
  • Knowledge of what good end-to-end public services look like and how to design in an inclusive, accessible way.
  • Experience of making decisions to meet user needs in the government context and understanding the importance of assisted digital.
  • The ability to absorb large amounts of conflicting information and use it to produce simple designs, removing complexity from services and solving problems.
  • Experience in creating static HTML and CSS prototypes. coding for different screen sizes, versioning and hosting a prototype.
  • You approach prototyping as a team activity, actively soliciting prototypes and testing with others. You can establish design patterns and iterate them. You can use a variety of methods of prototyping and choose the most appropriate ones.
  • Experience of working collaboratively in a dynamic agile environment with user researchers, content designers and business analysts to understand and meet user needs.
  • The ability to identify and understand constraints and can communicate these and work within them.
  • The ability to listen to the needs of technical and business stakeholders, and interpret them in a way that is clear for both audiences. Experience of managing stakeholder expectations, setting direction and navigating difficult discussions within the team or with diverse senior stakeholders.

Desirable skills and experience:

  • Using the GOV.UK prototype kit.
  • Experience in planning and facilitating workshops.


We’ll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Delivering at Pace
  • Working Together
  • Changing and Improving

Technical skills

We’ll assess you against these technical skills during the selection process:

  • Creating usable, responsive and accessible user interfaces
  • Sketching, concept creating and designing prototypes
  • Understanding user needs, participating in research activities and using research to inform design

Process Information

This is a rolling campaign. Sifting of CV’s and interviews will be held weekly. Please submit your CV immediately.

Applicants will be required to provide an up to date CV and supporting statement (up to 1,250 words) detailing how you meet the requirements and behaviours listed above. You will also provide a completed diversity form.

View the full job description here.

To apply, please email

Cabinet Office are an equal opportunity employer and value diversity in our organisation. You can find out more about our commitment to diversity and inclusion and read our equal opportunities statement on our Diversity and Inclusion page.

Security Clearance

Please note that this role requires SC clearance, which would normally require 5 years’ UK residency in the past 5 years. This is not an absolute requirement but supplementary checks may be required where individuals have not lived in the UK for the required period. This may mean that your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

Register Interest

33 King Street, St. James’s,
London, SW1Y 6RJ

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