Associate Director, Head of Strategic Supplier Relationship Management

Discipline: Procurement

Sector: Central Government

Location: Remote working

Type: Permanent

Date posted: 25/02/2022

Start: ASAP

Duration: Permanent

Salary: Up to £74,091 per annum


The Disclosure & Barring Service is hiring an Associate Director, Head of Strategic Supplier Relationship Management on a permanent basis.

Strategic Supplier Relationship Management is a vital service for DBS, and we will need sound strategic supplier relationship management experience in the Commercial Team to help us deliver on our aim to develop an effective and efficient Intelligent Client function, supporting the DBS to become more business-like and enhance our ability to make recruitment safer.

Taking a more commercial approach across DBS will be pivotal to helping us achieve that, and the creation of the role of Associate Director: Strategic Supplier Relationship Management is key to embedding this new approach across the business, and effectively engaging with all DBS colleagues and stakeholders to build the profile of the service and ensure efficient and effective service delivery.

The DBS embrace remote working, so while occasional travel to the Liverpool or Darlington offices will be required, this vacancy is available to applicants across the UK. In addition to an attractive salary, employee benefits include access to the unrivalled Civil Service pension scheme, 25 days annual leave and flexi-time.

As Associate Director, Head of Strategic Supplier Relationship Management you will:

  • Provide expert supplier relationship management professional support, guidance, and advice  to the supplier relationship management team and across the business.
  • Measure, manage, maintain and enhance the supplier management framework and supporting processes so that they are fit for purpose for DBS requirements including development of supplier segmentation methodology, and a clear approach to oversight of supplier due diligence, assurance and performance.
  • Manage the strategic supplier relationship management strategy ensuring it meets the business and commercial needs of the organisation.
  • Manage changes to the supplier strategy and plans, at a tactical or strategic level, in order to mitigate any evolving issues or supplier risks, or to align more closely with the corporate strategy
  • Accountable for maximising value out of supplier relationships by working closely with suppliers to achieve trust, challenge unnecessary business demands, deliver robust and efficient communication and collaboration, and identify and resolve in a timely and effective way any conflicts and tensions.
  • Manage effective supplier governance oversight including ensuring all forums are fit for purpose.
  • Ensure all suppliers across the DBS supplier estate are managed effectively and appropriately, in alignment with business needs
  • Undertake effective performance oversight including monitoring, trending and reporting on KPIs by establishing processes and controls covering service levels, key obligations, deliverables, SIPs, rectification plans, risk management and security.
  • Establishment of key supplier scorecards covering their respective end to end delivery of transformational projects, thereby reducing the time required to agree new work requests and ensure delivery of positive post implementation outcomes.
  • Report as required to DBS senior leaders and key suppliers to ensure quality, performance, collaboration, and cost containment through internal/external governance.
  • Deliver continuous productive engagement with the business and suppliers to continuously improve services and achieve best value through the supply chain.

Applicants must demonstrate their skills and experience against the following essential criteria:

  • Exceptional management skills and ability to operate in a matrix management environment.
  • Strong at delivering with remarkable resilience.
  • Thinks long-term and doesn’t get dragged into the day-to-day.
  • Demonstrable ability to build effective internal relationships at multiple levels.
  • Create and maintain positive, collaborative, and trusting working relationships with a wide range of people within and outside the organisation.
  • Knowledge and understanding of, and the ability to operate effectively in, the statutory, regulatory, and guidance-based policy and service delivery framework within which the DBS and wider public sector operates.
  • An expert people manager with the ability to both lead and develop team working, engage others, and deliver the required KPI and wider OneDBS performance outcomes.
  • Expert practitioner in strategic supplier relationship management and demonstrable experience of leading a supplier management capability in a range of settings.
  • Expert knowledge in complex commercial relationship management and contracting processes.
  • Outstanding relationship management capabilities, and a track record of negotiations, at executive and senior levels.
  • Proactively forges new relationships with senior stakeholders in all key supplier organisations, investing time in maintaining such relationships.
  • Evidence of coaching and mentoring senior stakeholders in strategic supplier performance management.
  • Actively engages with, and provides value to, senior business partners (Commercial, Transformation, HR, Finance, Disclosure, Safeguarding & Barring, Strategy and Performance).
  • Effective presenter – able to articulate ideas and concepts extremely well.

To learn more about the DBS and this exciting opportunity, please visit our dedicated microsite:

In order to apply for this role, applicants will need to submit their CV, a statement of suitability (2 sides of A4) and a completed diversity form by the closing date of Sunday 20th March 2022.

The DBS vision and purpose is to make people safer by being a visible, trusted and influential organisation, providing an outstanding quality of service to all our customers and partners, where our people understand the important safeguarding contributions they make and feel proud to work here. To do this, the DBS is committed to being an employer that is able to attract, develop, retain and engage diverse talent that is representative of the communities we serve, and to be an organisation providing outstanding service to all our existing and new customers, who are diverse and have a range of different needs. We want all our staff to be able to bring their ‘whole self’ to work.

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33 King Street, St. James’s,
London, SW1Y 6RJ

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